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# Privacy policy

This Privacy Policy (the “Policy”) informs you of our policies and procedures regarding the collection, use and disclosure of information we receive from our clients, customers, and other users of AIHCON’s services (“Users”). AIHCON is committed to protecting the privacy of our Users and takes the utmost care to ensure that all information collected is secure and used solely for the purposes of providing the most effective services to the Users. By accessing or using AIHCON’s services, or by providing information to AIHCON, Users agree to be bound by this Policy and acknowledge that AIHCON may collect, use, store, and disclose information about them in accordance with this Policy.

We are committed to safeguarding the privacy of our online visitors. We adhere to the provisions of the Health Insurance Portability and Accountability Act (HIPAA) and its amendments. This privacy policy sets out our company's practices with regard to the collection, use, and disclosure of personal information collected from our website visitors.

# Interpretation and definitions

The following terminology applies to this Privacy Policy and any agreements entered into with AIHCON, including the use of our website, products, and services:

  • "AIHCON," "our," "we," or "us" refers to the health care software company, its employees, and authorized agents.
  • "You" or "user" refers to the individual accessing or using our website, products, or services for health care purposes.
  • "Protected Health Information" or "PHI" refers to individually identifiable health information that is transmitted or maintained by us on behalf of a covered entity, as defined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996, and its subsequent amendments and regulations.

# Collecting and using your personal data

Types of Data Collected

We understand the importance of protecting the privacy and security of personal data, including protected health information (PHI), as defined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996, and its subsequent amendments and regulations.

As a health care software company, we collect and use personal data to provide our clients with the products and services they need to manage and deliver health care. We collect personal data directly from our clients, as well as from third-party sources, such as health care providers and insurance companies.

The types of data we collect may include:

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

# Tracking technologies and cookies

AIHCON uses tracking technologies, such as cookies, to provide and improve our products and services. These technologies may collect personal data, including protected health information (PHI), as defined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996, and its subsequent amendments and regulations.

Cookies are small data files that are placed on your device when you visit our website. They allow us to recognize your device and to remember your preferences and settings. We use cookies to personalize your experience and to improve our products and services. The technologies We use may include:

  • Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

We may also use cookies for the following purposes:

  • To analyze how our website is used and to improve our website performance
  • To provide and customize advertisements and marketing communications
  • To remember your login information and preferences
  • To provide you with relevant content and recommendations

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.

We may also use third-party cookies, which are placed on your device by third-party service providers that we use to provide our products and services. These cookies may collect personal data on behalf of AIHCON, and we require our service providers to comply with applicable privacy and security laws and regulations, and we enter into contracts with them to ensure that they maintain the confidentiality and security of personal data.

You have the right to manage your cookie preferences through your browser settings. You can choose to block or delete cookies, or to receive notifications when cookies are being used. However, please note that disabling cookies may limit your ability to use certain features of our website.

By using our website and our products and services, you consent to our use of cookies and tracking technologies in accordance with this policy.

# Use of your personal data

AIHCON collects and uses personal data, including protected health information (PHI), as defined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996, and its subsequent amendments and regulations, to provide and improve our products and services.

We may collect personal data directly from you or from other sources, such as your healthcare provider, health plan, or other third-party service providers that we use to provide our products and services.

We may use personal data for the following purposes:

  • To provide and improve our products and services
  • To communicate with you about our products and services, including to respond to your inquiries and requests
  • To process transactions and payments
  • To personalize your experience and to provide you with relevant content and recommendations
  • To comply with applicable laws and regulations, including HIPAA and its subsequent amendments and regulations
  • To protect our rights and interests and those of our users and customers

We may share personal data with our affiliates, service providers, and other third parties, as necessary to provide our products and services, to comply with applicable laws and regulations, or to protect our rights and interests and those of our users and customers.

We require our affiliates, service providers, and other third parties to comply with applicable privacy and security laws and regulations, and we enter into contracts with them to ensure that they maintain the confidentiality and security of personal data.

# Retention of your personal data

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

You have the right to access, correct, or delete your personal data, as provided by applicable laws and regulations, including HIPAA and its subsequent amendments and regulations. You also have the right to object to our processing of your personal data, as provided by applicable laws and regulations.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

# Transfer of your personal data

Your information, including Personal Data, will be processed at the company's operating offices and wherever other parties involved in the processing are located. This means that this information may be transferred to and stored on computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Your agreement to this Privacy Policy and then submitting this information constitutes your consent to that transmission.

AIHCON will take all steps reasonably necessary to ensure that your information is handled securely and in accordance with this Privacy Policy and will not transfer your personal information to any organization or country unless appropriate controls are in place, including the security of your information. . data and other personal information.

# Disclosure of your personal data

Business Transactions

If the company is involved in a merger, acquisition or sale of assets, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Law enforcement

In certain circumstances, the Company may be required to disclose your personal information if required by law or in response to a valid request from a public authority such as a court or government agency.

Other legal requirements

The company may disclose your personal information in good faith, believing that such action is necessary for the following purposes:

  • Comply with a legal obligation
  • To protect and defend the company's rights or property
  • To prevent or investigate possible wrongdoing in connection with the Services
  • To protect the personal safety of service users or the public
  • protect yourself from legal liability

# Security of your personal data

We take the security of personal data very seriously. As a healthcare software company, we understand the sensitivity and importance of personal health information. Therefore, we have implemented various measures to ensure the confidentiality, integrity, and availability of personal data.

Our team of experts is dedicated to complying with the Health Insurance Portability and Accountability Act (HIPAA) regulations and ensuring the protection of all personal data collected, processed, and stored on our platform.

Our security measures include:

  • Implementing access controls to limit who can access personal data
  • Using encryption to protect personal data during transmission and storage
  • Regularly monitoring and testing our systems for vulnerabilities and threats
  • Training our staff to ensure they understand and follow our security policies and procedures
  • Conducting regular risk assessments to identify and mitigate potential security risks
  • Maintaining backup and recovery procedures to ensure that personal data is not lost or destroyed
  • Complying with all applicable laws and regulations related to the security and privacy of personal data

We regularly review and update our security measures to ensure they remain effective and comply with the latest security standards. In the event of a security breach, we will promptly notify affected individuals and regulatory authorities as required by law.

At AIHCON, we understand that your personal data is your property, and we will do everything in our power to ensure that it is secure and protected at all times but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

# Processing of your personal data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

  • Google Analytics
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

Payments

We might give paid items or potentially benefits inside the Assistance. All things considered, we might involve outsider administrations for payment handling (for example installment processors).

We won't store or gather Your payment card subtleties. That data is given straightforwardly to Our outsider payment processors whose utilization of Your own data is administered by their Protection Strategy. These payment processors stick to the guidelines set by PCI-DSS as overseen by the PCI Security Norms Gathering, which is a work of brands working closely together like Visa, Mastercard, American Express and Find. PCI-DSS necessities assist with guaranteeing the protected treatment of payment data.

PayPal:

Braintree:

Stripe:

# GDPR privacy

The GDPR is a regulation that strengthens and harmonizes data protection laws across the European Union (EU). It applies to all organizations that process personal data of EU citizens, regardless of where the organization is located. At AIHCON, we understand the importance of complying with the GDPR, and we have implemented various measures to ensure the protection of personal data.

We collect personal data from our users to provide them with access to our software and to enable us to provide them with customized services. The personal data we collect includes names, contact information, medical information, and other information necessary to provide our services. We collect this information in compliance with the GDPR, and we only use it for the purposes for which it was collected.

We take a number of steps to protect the privacy of personal data in compliance with the GDPR.

We also provide our users with a number of rights in relation to their personal data, as required by the GDPR. These rights include the right to access, correct, delete, and transfer their personal data. We respect these rights and will provide our users with access to their personal data upon request. We will also delete or transfer personal data in compliance with the GDPR.

If we become aware of a data breach, we will notify our users and regulatory authorities as required by the GDPR. We have also appointed a Data Protection Officer (DPO) to oversee our compliance with the GDPR and to ensure that our users' privacy rights are protected.

At AIHCON, we understand that your personal data is your property, and we will do everything in our power to ensure that it is secure and protected at all times. If you have any questions about our GDPR compliance or our privacy practices, please contact our DPO at [email protected]

# CCPA privacy

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

  • Category A: Identifiers.

Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number, or other similar identifiers.

Collected: Yes.

  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected: Yes.

  • Category C: Protected classification characteristics under California or federal law.

Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Collected: No.

  • Category D: Commercial information.

Examples: Records and history of products or services purchased or considered.

Collected: Yes.

  • Category E: Biometric information.

Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

Collected: No.

  • Category F: Internet or other similar network activity.

Examples: Interaction with our Service or advertisement.

Collected: Yes.

  • Category G: Geolocation data.

Examples: Approximate physical location.

Collected: No.

  • Category H: Sensory data.

Examples: Audio, electronic, visual, thermal, olfactory, or similar information.

Collected: No.

  • Category I: Professional or employment-related information.

Examples: Current or past job history or performance evaluations.

Collected: No.

  • Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Collected: No.

  • Category K: Inferences drawn from other personal information.

Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Collected: No.

Under CCPA, personal information does not include:

Publicly available information from government records

Deidentified or aggregated consumer information

Information excluded from the CCPA's scope, such as:

  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
  • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994

# Sale of personal information

We are committed to protecting the privacy of personal data in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We understand the sensitivity and importance of personal health information, and we strive to ensure the confidentiality, integrity, and availability of all personal data collected, processed, and stored on our platform. We take this requirement seriously, and we do not sell, trade, or otherwise transfer any personal information to third parties for marketing purposes or any other purposes.

# Children's privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13 without verified parental consent, we will take steps to remove that information from our systems as soon as possible.

If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us at [email protected]. We will take steps to remove that information from our systems as soon as possible.

# Changes to this privacy policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

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